Safe Betting Commitment

Responsible Gaming at StarSports — Fun You Can Trust

Play for fun, not out of compulsion. At StarSports, we believe the real enjoyment comes when you play within your limits. Our responsible gambling tools and guidelines are here to help you do exactly that.

What is responsible gaming and why does it matter?

Responsible gambling at StarSports means understanding your financial limits, taking breaks when needed, and treating betting purely as entertainment. Winning isn't guaranteed — losses are part of the game. Keeping that in mind is what makes it enjoyable.

Many players think "just one more round and I'll win it back" — that mindset is the biggest warning sign of all. StarSports wants you to stay in control at all times, which is why we've built a set of effective tools to help you stay within your limits.

Responsible gambling isn't just about following rules — it's about being honest with yourself. Decide in advance how much you'll bet and how much time you'll spend each day, then stick to it.

A simple way to remember: Before you play, decide upfront how much money and time you can afford to spend. Once you've hit those limits, stop. Wait for the next day.

🔎 Recognising the Warning Signs

Betting Beyond Your Budget

Spending beyond your monthly budget, or using money set aside for bills or food on betting.

Chasing Losses

Chasing losses by placing bigger bets to try to win your money back.

Hiding Your Gambling

You're hiding the truth about your betting from family or friends.

Unable to Stop Playing

You want to stop but can't, or you feel restless and anxious when you're not playing.

Impact on Daily Life

Betting is having a negative impact on your work, relationships, or sleep.

StarSports Protection Tools

You're in control — use these tools to play responsibly

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Set Deposit Limits

Set your own daily, weekly, or monthly deposit limit. Once a limit is in place, it cannot be exceeded. Increasing a limit requires a 7-day waiting period — decreasing it takes effect immediately.

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Session Time Limit

Set a time limit for how many hours you play per session. When the time is up, the app will automatically show a warning and log you out if needed. Long sessions lead to emotional decisions — keeping your time in check makes a real difference.

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Loss Limit

Once your losses reach a set limit, you won't be able to place any more bets — for that day or that week. This protects you from making emotional decisions after a losing streak.

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Cooling-Off Period

If you need a short break, you can temporarily close your account for anywhere between 24 hours and 30 days. During this time, no betting or deposits are possible.

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Self-Exclusion

You can lock your account for anywhere between 6 months and 5 years. During this period, your account cannot be reopened under any circumstances. This is the most effective step if you feel you're losing control.

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Reality Check

At set intervals, a pop-up notification will appear showing how long you've been playing and your total wins and losses. It's a gentle reminder to stay grounded.

How to Activate Protection Tools

Just log in to the StarSports app or website and activate these tools in a few simple steps.

Go to Profile Settings

Click the profile icon in the top right corner and select "Account Settings".

Open the "Responsible Gaming" section

Go to the "Responsible Gaming" tab in the Settings menu.

Choose the tool that works for you

Set a Deposit Limit, Session Time, Loss Limit, or Self-Exclusion — whichever you need.

Confirm

After submitting, confirm with an OTP. The tool takes effect immediately.

Check In With Yourself — Are You Okay?

Answer the following questions honestly. More than three "yes" answers means it's time to pause and reflect.

Did you spend more than your budget on betting last month?

After a loss, have you placed bigger bets out of frustration or anger?

Have you found yourself thinking about betting while at work or studying?

Have you lied to family or friends about your betting?

Finding it hard to stop betting?

Have you used money set aside for essential expenses on betting?

If the answer is "Yes": Don't worry — acknowledging the problem is the first step. Our support team is always here for you.

FAQs

Frequently Asked Questions About Responsible Gaming

No, self-exclusion does not affect your account balance. Once your self-exclusion period ends and your account is reactivated, you will be able to withdraw your balance. No withdrawals or deposits are permitted while self-exclusion is active.

Lowering a limit takes effect right away. However, increasing a limit has a 7-day waiting period — this is intentional, to prevent decisions made in the heat of the moment. After 7 days, the new limit will apply automatically.

During your cooling-off period, we won't send you any promotional messages or bonus offers. Your peace of mind is what matters most to us during this time. Once the cooling-off period ends, you'll be able to enjoy all features again.

Email support@starsports.im immediately or reach us via live chat. We'll verify and close the account promptly and arrange to return the balance. Gambling by minors is strictly prohibited.

Yes, absolutely. You can have a Deposit Limit, Session Time Limit, and Loss Limit all active at the same time. In fact, we recommend using multiple tools together — it gives you a stronger layer of protection.

The StarSports support team can point you toward the right resources and professional assistance. Reach us via live chat or email. Your identity will be kept completely confidential.

Need Help? We're Here

You don't have to handle it alone — asking for help is a sign of strength

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Live Chat Support

Chat with us directly via StarSports Live Chat. Our specialist team is always ready to help with responsible gaming. Your identity will remain completely confidential.

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Email Support

Email us at support@starsports.im. We typically respond within 24 hours. Requests related to self-exclusion or limit settings are processed promptly.

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Via the App

Go to the "Responsible Gaming" section directly in the StarSports app to access all available tools. Download the app and take control of your own safety.

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FAQ Page

For more detailed answers, visit our FAQ Page See it for yourself. You'll find detailed information on everything, including responsible gaming.

StarSports Responsible Gambling Principles

We don't just follow the rules — we genuinely believe that every player's wellbeing and happiness is our responsibility.

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Entertainment-Focused

Playing at StarSports is all about having fun. We want you to feel good after every session — win or lose.

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Open Communication

There's nothing to hide. Our team is here to help, not to judge. Reach out to us any time.

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Long-Term Relationship

We want you to be able to play safely for years to come. Your long-term wellbeing matters more to us than any short-term gain.

Responsible Gaming at StarSports — Fun You Can Trust

What is responsible gaming and why does it matter?

🔎 Recognising the Warning Signs

Betting Beyond Your Budget

Chasing Losses

Hiding Your Gambling

Unable to Stop Playing

Impact on Daily Life

StarSports Protection Tools

How to Activate Protection Tools

Check In With Yourself — Are You Okay?

FAQs

Will I lose my balance if I self-exclude?

Can I change my deposit limit after setting it?

Will I miss out on bonuses or promotions during my cooling-off period?

What should I do if a minor in my family has opened an account?

Can I use multiple protection tools at the same time?

Where can I find professional help for betting addiction?

Need Help? We're Here

StarSports Responsible Gambling Principles

Play Safe, Play Happy